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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Lewis

January 28, 2026

5  out of  5
rating by James Lewis
"I am so happy with the service at this office. Sue, help me set up Life Insurance policies for my 2 daughters. I really did not understand the living benefits they have but sue took the time to explain it and gave me options. Highly recommend this office."
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Michael Payne

January 27, 2026

5  out of  5
rating by Michael Payne
"Jonathan does a great job helping others and contributing to the community!"
We responded:
"Thanks so much for the amazing review, Michael! We really appreciate your support here in Downers Grove. If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jonathan Twitty’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Downers Grove."
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Joseph Mellone

January 23, 2026

5  out of  5
rating by Joseph Mellone
"Tabatha delivers top notch service! Great communication and takes the time to explain things. New customer as of January 2026."
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Nicole Molina

January 14, 2026

5  out of  5
rating by Nicole Molina
"Tabitha did an excellent job explaining all options available, rates and provided next steps for me."
We responded:
"Nicole, thank you for your wonderful feedback on Tabatha. We are pleased to hear that you had a positive experience with us here at State Farm Agent Jonathan Twitty’s Team. "
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Sandra Garcia

January 14, 2026

5  out of  5
rating by Sandra Garcia
"This office gives great customer service with time and patience to fit the needs of their customers. Tabatha is very fast, friendly and very knowledgeable. Thank you so much for your time and patience!!!!"
We responded:
"Sandra, we genuinely appreciate your 5-star review and the wonderful compliments on Tabatha. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Tori Jackson

December 4, 2025

5  out of  5
rating by Tori Jackson
"Tabitha was an absolute wonderful amazing agent and highly recommend her. She definitely gets the job done."
We responded:
"Tori, thank you for the positive review and appreciate the wonderful compliments on Tabatha! If you have any insurance-related questions, needs or anything else we can help with, please feel free to reach out. "
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Mary Alice Miller

November 26, 2025

5  out of  5
rating by Mary Alice Miller
"I would hands down recommend this agency to all of my family and friends and family! Tabatha was professional, responsive and accurate throughout my entire experience. I would give 10 stars if I could!"
We responded:
"Hi Mary Alice, Thank you for taking the time to share your thoughts and appreciate your wonderful comments regarding Tabatha. We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thank you, Jonathan Twitty"
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Jeff Studzinski

November 21, 2025

5  out of  5
rating by Jeff Studzinski
"Great people who care a tremendous amount about their customers and potential customers. Service is extraordinary! I would highly recommend State Farm insurance through John Twitty and Tabatha! Best wishes on their continued success! Jeff and Cheryl."
We responded:
"Jeff & Cheryl, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you! Jonathan Twitty"
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Christina M Garza

November 13, 2025

5  out of  5
rating by Christina M Garza
"Over the last twenty years I've worked with many insurance Agents and I have to say that Tabatha is the best , most professional and really cares about her clients. She's extremely prompt with answering any questions and getting the best quotes. Overall a reliable and fantastic team to work with at John Twitty State Farm Insurance."
We responded:
"Hi Christina! Thank you for reviewing our State Farm office and for the wonderful compliments regarding Tabatha! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you, Jonathan Twitty"
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Eduardo Garza

November 13, 2025

5  out of  5
rating by Eduardo Garza
"I highly Recommend the Twitty State Farm Agency! I’ve worked with Tabatha here at the agency on a pretty consistent basis! She consistently provide outstanding service. The whole team is incredibly responsive, professional, and knowledgeable. When I first switched my auto and home policies, Tabatha took the time to explain all my coverage options clearly, ensuring I got the best protection without unnecessary extras. Whenever I have a question or need an update, they handle it quickly and efficiently. If you're looking for an honest, reliable, and friendly local State Farm agent, Mr. Twitty and his entire staff are the best choice!"
We responded:
"Thank you for taking the time to share your thoughts and for the wonderful compliments on Tabatha! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thank you, Jonathan Twitty"
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Melissa Humphrey

November 12, 2025

5  out of  5
rating by Melissa Humphrey
"Work with Tabatha!!! She is always there to answer and help when you need it! Very knowledgeable and professional! Never been happier with an insurance company!!! Thank you for being amazing!!!"
We responded:
"We’re thankful for your feedback and thank you for the wonderful compliments on Tabatha! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thank you, Jonathan Twitty"
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Larry Green

October 16, 2025

5  out of  5
rating by Larry Green
"Great! I like the way that they've remodeled the office. Looks a lot better, seems roomier, and doesn't have that " crampt space" feeling anymore. Friendly staff, especially the Allstate agent Sue."
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Charlene Pontrelli

July 22, 2025

5  out of  5
rating by Charlene Pontrelli
"These guys are the best!! Always very professional, polite, and on the job. Never have any issues when I call. The ladies do an amazing job every time. Would highly recommend!"
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Tricia Adams

July 16, 2025

5  out of  5
rating by Tricia Adams
"BEST customer service in the insurance industry. Anything you need or questions answered will be completed very promptly."
We responded:
"Hi Tricia! Thank you for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Jonathan Twitty Insurance Agency"
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Ashburn Miller

July 2, 2025

5  out of  5
rating by Ashburn Miller
"This office was very helpful and responsive. Tabatha walked me through all my questions quickly and extremely professionally!!"
We responded:
"Ashburn, we appreciate your review! We are delighted to know you had a great experience with Tabatha and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Jonathan Twitty State Farm"
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Alison Neumann Brewer

June 6, 2025

5  out of  5
rating by Alison Neumann Brewer
"Tabatha is AMAZING! She is so knowledgeable, great customer service and informative. I would recommend her 100%!"
We responded:
"Thank you for the wonderful review of Tabatha! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Danessa Laskey

May 15, 2025

5  out of  5
rating by Danessa Laskey
"Tabatha was great. I was very impressed with the quote that I got and She also made the process easy. Highly recommend Tabatha and State Farm!"
We responded:
"Danessa, we’re honored by your positive feedback and your compliments on Tabatha! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you, Jonathan Twitty Insurance Agency!"
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Bill Collins

May 14, 2025

5  out of  5
rating by Bill Collins
"Very helpful"
We responded:
"Hi Bill, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thank you, Jonathan Twitty Insurance Agency! "
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Laura S

April 21, 2025

5  out of  5
rating by Laura S
"I called this State Farm office after realizing we had been paying too much on auto insurance as a long time customer with another company. It was only after I spoke to Tabitha on the phone that we realized how much we had been overpaying! My husband and I went to the office a couple of hours later to meet the staff and go over the policies. Tabatha had all the paper work ready. She explained everything in detail. She answered our questions. We changed all of our insurance to State Farm in a very efficient, majorly cost effective way! Jonathan the owner met us and talked with us. It was a great experience. Tabatha followed up with us. So professional and friendly. We are literally saving so much in auto insurance. I feel that we will be taken care of with this agency."
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Jenny Miller

April 2, 2025

5  out of  5
rating by Jenny Miller
"John’s office and staff are always so helpful and accommodating"
We responded:
"We appreciate your review, Jenny! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Jonathan Twitty State Farm Agency"
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Jay Woith

March 19, 2025

5  out of  5
rating by Jay Woith
"Everyone at this office is amazing. I had my home owners insurance with another carrier & Tabitha was able to save thousands a year with a better policy for me. I cannot recommend this office enough. They are extremely helpful and an amazing advocate for their clients when it comes to claims."
We responded:
"Jay, thank you for reviewing our State Farm office and the positive remarks about Tabatha! We’re thrilled to know you had a positive experience with us and that we were able to save you money; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Jonathan Twitty Downers Grove State Farm Agency"
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Mark Weir

March 14, 2025

5  out of  5
rating by Mark Weir
"Super responsive and saved our family thousands!"
We responded:
"We appreciate your review Mark! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you, Jonathan Twitty State Farm Insurance Agent, Downers Grove, IL"
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William Gloodt

January 9, 2025

5  out of  5
rating by William Gloodt
"Been with Jonathon Twitty for years! Never any issues. Just dealt with Tabatha in office regarding renter's insurance. Knowledgeable, quick answer, all taken care of. Nice to deal with pros!"
We responded:
"We appreciate your review Bill! We are delighted to know you have a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Thank you, Jonathan Twitty State Farm Insurance Agent, Downers Grove, IL"
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J.R. Roberts

December 17, 2024

5  out of  5
rating by J.R. Roberts
"Tabatha was EXCEPTIONALY helpful in addressing all of my questions and concerns...THANK YOU TABATHA for your help!"
We responded:
"Thank you for taking the time to share your thoughts and appreciate your compliments about Tabatha! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Mark Gross

November 25, 2024

5  out of  5
rating by Mark Gross
"A few years ago we switched from Country Mutual back to State Farm after just over 20 years. We thought we were receiving great service from our Country Mutual agent, but the staff at Jonathan Twitty State Farm Insurance has set a new high that I can't imagine anyone exceeding. Stephanie has helped me several times with amazing friendliness and efficiency, and just last week, when we purchased a new car, Tabatha had us insured with insurance cards issued electronically in less than five minutes over the phone while we were at the dealership. And, by the way, when we switched our home and cars (and umbrella), we saved over a THOUSAND dollars! We couldn't be more satisfied."